Introduction
Last Updated: April,2026
Tellycare (“Company”, “We”, “Us”, or “Our”) is committed to protecting your privacy and safeguarding your personal and health information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our telepsychiatry services, or interact with us in any way.
By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
2. Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether in singular or plural form.
Definitions
- Account: A unique account created for you to access our services
- Company: Tellycare
- Service: Website and psychiatric services provided
- Personal Data: Any information that identifies you
- Protected Health Information (PHI): Health-related data such as diagnoses, treatment, or medical history
- Usage Data: Data collected automatically from website use
- Device: Any device used to access services
3. Information We Collect
We collect different types of information to provide safe and effective mental health care.
A. Personal Information
- Full name
- Email address
- Phone number
- Address
- Date of birth (if required)
- Emergency contact details
B. Health Information (PHI)
As a mental health provider, we may collect:
- Medical history and diagnoses
- Symptoms and treatment details
- Medication records
- Session notes and progress updates
This information is handled in accordance with applicable healthcare laws, including HIPAA requirements where applicable.
C. Payment and Insurance Information
- Billing address
- Payment details (processed securely)
- Insurance information (if applicable)
D. Usage and Technical Data
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Communication logs (emails, messages, calls)
This type of data is collected automatically to improve service performance.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve user experience
- Analyze website usage
- Remember user preferences
These may include:
- Session cookies (temporary)
- Persistent cookies (stored for longer periods)
- Analytics tools and tracking pixels
You can disable cookies through your browser settings, but some features may not function properly.
5. How We Use Your Information
We use your information to:
- Provide psychiatric evaluations, therapy, and treatment
- Manage appointments and communication
- Process payments and insurance claims
- Improve our services and website performance
- Ensure legal and regulatory compliance
- Send updates, reminders, or relevant information (if you consent)
We may also use data for internal analysis to improve care quality and service delivery.
6. How We Share Your Information
We do not sell your personal or health data.
We may share your information in the following situations:
With Healthcare Providers
To coordinate your care with other professionals (with your consent)
With Service Providers
Third parties who help operate our services (e.g., telehealth platforms, payment processors)
With Insurance Companies
If billing through insurance or reimbursement processes
For Legal Requirements
When required by law, court orders, or public authorities
With Your Consent
Any other sharing will only happen with your permission
7. HIPAA Compliance and Health Data Protection
As a mental health provider, we take confidentiality seriously.
We follow appropriate safeguards to protect your Protected Health Information (PHI), including:
- Secure systems and encrypted data
- Limited access based on role
- Confidential communication practices
- Use of secure telehealth platforms
Healthcare providers are legally required to protect identifiable health information and follow strict privacy practices.
8. Data Retention
We retain your information only as long as necessary for:
- Providing services
- Legal and regulatory requirements
- Resolving disputes and enforcing policies
Usage data may be stored for a shorter duration unless needed for security or improvement purposes.
9. Data Transfers
Your data may be processed in locations outside your state or country.
By using our services, you consent to this transfer, provided appropriate safeguards are in place to protect your data.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Restrict or object to certain data processing
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
11. Data Security
We take reasonable steps to protect your data using industry-standard security measures.
However, no method of online transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13.
We do not knowingly collect data from children. If such data is identified, we will take steps to delete it.
13. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these third-party sites.
14. SMS Privacy Policy
If you consent to receive SMS communications from TellyCare Now, your phone number and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.
We collect and use your information solely for customer care communications, appointment reminders, notifications, and support-related messages.
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly through our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date. Continued use of our services means you accept the revised policy.
16. Contact Us
If you have any questions about this Privacy Policy:
- Email: info@tellycare.com
- Call us at: 954-634-5291