Privacy Policy

Last Updated: April 2026

1. Introduction

TellyCare (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy and safeguarding your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our telepsychiatry services, or interact with us in any way.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether in singular or plural form.

Definitions

• Account: A unique account created for you to access our services.
• Company: TellyCare.
• Service: The website and psychiatric services provided.
• Personal Data: Any information that identifies you.
• Protected Health Information (PHI): Health-related data such as diagnoses, treatment, or medical history.
• Usage Data: Data collected automatically from website use.
• Device: Any device used to access our services.

3. Information We Collect

We collect different types of information to provide safe and effective mental health care.

A. Personal Information

• Full name
• Email address
• Phone number
• Address
• Date of birth, if required
• Emergency contact details

B. Health Information (PHI)

As a mental health provider, we may collect:

• Medical history and diagnoses
• Symptoms and treatment details
• Medication records
• Session notes and progress updates

This information is handled in accordance with applicable healthcare laws, including HIPAA requirements where applicable.

C. Payment and Insurance Information

• Billing address
• Payment details processed securely
• Insurance information, if applicable

D. Usage and Technical Data

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Communication logs, including emails, messages, and calls

This type of data is collected automatically to improve service performance.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve user experience
• Analyze website usage
• Remember user preferences

These may include:

• Session cookies, which are temporary
• Persistent cookies, which are stored for longer periods
• Analytics tools and tracking pixels

You can disable cookies through your browser settings, but some features may not function properly.

5. How We Use Your Information

We use your information to:

• Provide psychiatric evaluations, therapy, and treatment
• Manage appointments and communication
• Process payments and insurance claims
• Improve our services and website performance
• Ensure legal and regulatory compliance
• Send updates, reminders, or relevant information when you have provided consent

We may also use data for internal analysis to improve care quality and service delivery.

6. How We Share Your Information

We do not sell your personal or health data.

We may share your information in the following situations:

With Healthcare Providers

To coordinate your care with other professionals, with your consent.

With Service Providers

With third parties that help operate our services, such as telehealth platforms and payment processors.

With Insurance Companies

When billing through insurance or completing reimbursement processes.

For Legal Requirements

When required by law, court order, or public authority.

With Your Consent

Any other sharing will occur only with your permission.

7. HIPAA Compliance and Health Data Protection

As a mental health provider, we take confidentiality seriously.

We follow appropriate safeguards to protect your Protected Health Information (PHI), including:

• Secure systems and encrypted data
• Limited access based on role
• Confidential communication practices
• Use of secure telehealth platforms

Healthcare providers are legally required to protect identifiable health information and follow strict privacy practices.

8. Data Retention

We retain your information only as long as necessary for:

• Providing services
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing policies

Usage data may be stored for a shorter duration unless it is needed for security or service-improvement purposes.

9. Data Transfers

Your data may be processed in locations outside your state or country.

By using our services, you consent to this transfer, provided appropriate safeguards are in place to protect your data.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion of your data
• Restrict or object to certain data processing
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

11. Data Security

We take reasonable steps to protect your data using industry-standard security measures.

However, no method of online transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect data from children. If such data is identified, we will take steps to delete it.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of these third-party websites.

14. SMS Privacy Policy

If you consent to receive SMS communications from TellyCare, your phone number and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

We collect and use your information solely for customer-care communications, appointment reminders, notifications, and support-related messages.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly through our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services means you accept the revised policy.

16. Contact Us

If you have any questions about this Privacy Policy:

Email: info@tellycarenow.com

Telephone: 954-634-5291